Responsible Gambling at MyStake UK
At MyStake UK, we believe that gambling should always be an enjoyable and controlled activity. We are committed to providing a safe environment where players can set limits, access support, and make informed decisions about their gambling habits. Responsible gambling is a core part of how we operate, and we actively provide tools and resources to help you stay in control. This page outlines the protective measures available to you, warning signs to watch for, and trusted organisations that can offer confidential support. If gambling is no longer fun, please use the tools below or seek help immediately. You are never alone in this.
Age Restriction – 18+ Only
MyStake UK strictly enforces the legal gambling age of 18 years. We use robust age verification technology to prevent underage access to our platform. If you are under 18, you must not attempt to register or use this site. Parents and guardians can use third-party parental controls to block access to gambling websites for minors.
- GamBan – blocks access to all gambling sites across your devices.
- Net Nanny – parental control software for household device management.
- Gamcare's NetAware – guidance on keeping young people safe online.
Self-Control Tools Available to You
We provide a range of practical tools to help you manage your gambling activity directly from your account:
- Deposit Limits – set daily, weekly, or monthly deposit caps to control spending.
- Session Time Limits – restrict how long you can play in a single session.
- Reality Checks – receive on-screen reminders of time spent playing.
- Cool-Off Periods – take a short break of 24 hours up to 6 weeks.
- Self-Exclusion – permanently or temporarily block yourself from the platform.
To activate any of these tools, visit your account settings or contact customer support directly.
Deposit Limits Explained
Setting a deposit limit is one of the most effective ways to keep gambling within your means. Once a limit is set, it takes effect immediately. If you wish to increase a limit, a mandatory cooling-off period applies before the change is enacted. Reducing a limit takes effect without delay. We encourage all players to set personal deposit limits from the moment they register.
Self-Exclusion Options
If you feel you need a more significant break from gambling, self-exclusion is available in two forms:
- MyStake Self-Exclusion – contact our support team to have your account suspended for a defined or indefinite period.
- GamStop – the UK's national self-exclusion scheme. Registering with GamStop will block you from all UK-licensed gambling operators simultaneously. Visit gamstop.co.uk to register.
Self-exclusion requests are processed promptly, and promotional communications will cease immediately upon activation.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the signs early is important. Consider seeking help if you notice any of the following:
- Spending more money on gambling than you can afford to lose.
- Borrowing money or selling possessions to fund gambling.
- Neglecting work, relationships, or personal responsibilities due to gambling.
- Feeling anxious, irritable, or low when not gambling.
- Chasing losses by continuing to gamble after losing significant amounts.
- Hiding your gambling activity from friends and family.
Support Organisations & Resources
Free, confidential support is available in the UK from the following organisations:
| Organisation | What They Offer | Contact |
|---|---|---|
| BeGambleAware | Free advice, support and treatment referrals | begambleaware.org | 0808 8020 133 |
| GamCare | Counselling, forum and live chat support | gamcare.org.uk | 0808 8020 133 |
| Gamblers Anonymous UK | Peer support meetings across the UK | gamblersanonymous.org.uk |
| GamStop | National self-exclusion registration | gamstop.co.uk |
| GamBan | Device-level gambling site blocking software | gamban.com |
Our Commitment to Responsible Gambling
MyStake UK trains its customer support team to identify and respond to signs of problem gambling. We do not target individuals who have self-excluded or those showing vulnerability. If our team identifies concerning behaviour, we may proactively reach out to offer support tools or account restrictions. Gambling should remain a leisure activity — if it stops feeling that way, please act early and reach out for help.